Privacy Policy
Last updated 25 August 2026
About this policy
This policy details how FireInsure Group manages personal information regarding its fire safety, risk, and compliance services in Australia under the Privacy Act 1988 (Cth). It should be interpreted alongside our standard terms and any other specific notices provided.
Personal information we collect
FireInsure Group may collect names, contact details, company roles, building relationships, service records, supplier information, licences, insurance data, billing details, website usage, communication preferences, and correspondence to provide comprehensive compliance services.
How we collect information
We collect information through our website, digital forms, telephone, email, and face-to-face meetings. Data may also be gathered via referrals, clients, suppliers, contractors, and during the general course of delivering our fire safety and project management services.
Why we collect, use and disclose information
Purposes include responding to enquiries, delivering risk and project services, stakeholder management, supplier onboarding, quoting, invoicing, scheduling, and reporting. We also use data for legal obligations, service improvements, and consented marketing activities.
Marketing communications and consent
FireInsure Group may send updates on fire safety and compliance where permitted by law or with your consent. You may unsubscribe at any time, and opting out will not impact essential service-related communications required for your projects or safety compliance.
Cookies and website analytics
Our website uses cookies and analytics to enhance user experience, understand site usage, and support marketing. You can modify your browser settings to disable cookies, though this may prevent some features from functioning correctly on our digital platforms.
How we store and protect information
FireInsure Group utilizes reasonable physical, technical, and administrative safeguards to protect your personal information in line with the Australian Privacy Principles. While we strive to secure your data, we cannot guarantee absolute security for all transmissions.
Disclosure to service providers and related businesses
Information may be shared with FireInsure Group entities, professional advisers, insurers, project participants, suppliers, contractors, and technology providers (CRM/hosting). We also disclose information to regulators and authorities when mandated by Australian law.
Overseas disclosure
Some service providers may process or store data outside Australia. FireInsure Group takes all reasonable steps required by law to ensure these overseas recipients maintain the protection of your personal information in accordance with Australian standards.
Access and correction
You may contact us to request access to or correction of the personal information we hold, subject to legal exceptions. To protect your privacy, we may require you to verify your identity before processing these requests or granting access to records.
Privacy complaints
Privacy complaints should be directed to us via the contact details below. We will acknowledge and handle concerns within a reasonable period. Unresolved matters may be raised with the Office of the Australian Information Commissioner (OAIC).
Data retention
Personal information is retained only for the duration necessary to satisfy the purposes described in this policy or as required by legal and reporting obligations. Once no longer needed, data is securely destroyed or permanently de-identified.
Changes to this policy
This policy may be updated periodically to reflect changes in our operations or law. The current version will be published on our website, and the 'Last updated' date will be revised accordingly to notify you of the most recent changes.
Contact us
For access, corrections, or complaints, contact FireInsure Group at Hello@fireinsure.group or Level 14, 275 Alfred Street, North Sydney NSW 2060.
This draft should be reviewed by FireInsure Group’s legal adviser before publication.